Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.

When an order is placed, we begin processing the order immediately, to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.

If an item on your order is out-of-stock, we’ll send you an email with the expected in-stock date. The rest of your order will ship on time and you can choose to have the out-of-stock item shipped to you when available at no extra charge or to cancel the item.

If an item arrives damaged or defective, let us know and we’ll make it right. Simply contact us at support@glowgostore.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@glowgostore.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at taylorjmeasor@hotmail.com.